What are dispute fees?
When APRIL receives a card dispute (also called a chargeback), the cardholder's card issuer pulls the amount for the dispute from APRIL, as well as that network's dispute fees. We pass these on to you and deducted from your payout the dispute amount plus the network dispute fee.
Can I refund a charge to avoid paying the dispute fee?
If you issue a full refund on a charge before a dispute happens, the cardholder can no longer dispute it. This means that you are protected against any future dispute or dispute fee.
Once a cardholder initiates a dispute, it is no longer possible to avoid the fee.
How much is the dispute fee?
The dispute fee is $25.00 per dispute.